Get in touch with our team
Our support desk works around the clock, every day of the year. Whether it is a stuck deposit or a bonus question, you choose the channel and we pick it up from there.
How you can reach us
Live chat
Open the chat widget in the bottom right corner of any page at slotsmines-casino.com, type your message and you will be connected to an agent. Live chat runs 24/7, and we typically reply within 2 to 5 minutes.
Write to [email protected] for anything that needs detail, screenshots or attachments. We reply to every email within 24 hours, and most land an answer inside 6 hours during peak Australian evening hours.
Response times at a glance
| Channel | Availability | Typical response |
|---|---|---|
| Live chat | 24/7 | 2 to 5 minutes |
| 24/7, replies daily | Within 24 hours |
We do not offer phone support, so we keep chat and email staffed properly instead of splitting the team. Both channels connect you to the same agents, so no detail gets lost if you switch between them.
What we can help you with
Our agents handle the full range of account and play issues, from a failed PayID deposit to a bonus that did not credit. Nothing is too small to ask.
- Account and KYC: registration hiccups, uploading your government ID, proof of address or payment method, and checking verification status, which normally completes within 24 to 48 hours.
- Deposits and withdrawals: missing deposits via PayID, Neosurf, Visa or crypto, withdrawal delays, and limits, which sit at 8,000 AUD per day and 32,000 AUD per month.
- Technical problems: games not loading on iOS or Android, error messages, and issues with our mobile web app.
- Bonuses and promotions: the 100% welcome bonus up to 8,000 AUD plus 200 free spins, Monday reloads, cashback, wagering at 50x, and slot races.
- Responsible gambling: setting deposit or loss limits, session reminders, reality checks and self-exclusion.
Responsible gambling support
If gambling stops feeling like fun, tell us in chat and we will act the same day. We can freeze your account, set limits or walk you through self-exclusion. For free confidential counselling, Gambling Help Online takes calls on 1800 858 858, any hour.
Check these before you write
Two minutes of prep on your side often cuts the fix in half. Before you open chat, run through this short list.
- Check the FAQ section for the standard answers on bonuses, wagering and verification.
- Open your profile and confirm your KYC status, since a pending document is the most common cause of held withdrawals.
- Look at your transaction history to see whether a deposit shows as completed, pending or failed.
- Have your account email ready, and never share your password with anyone, including our agents.
- For a payment issue, note the amount, the method used and the approximate time of the transaction.
If you attach a screenshot or the transaction reference to your email, our payments team can trace it without a follow-up question. That single habit saves most players one full round trip.
Our registered office details
Slotsmines Casino is operated by Slotsmines N.V., licensed in Curaçao under licence number OGL/2023/174/0098. Formal correspondence, disputes or legal notices should go by email to [email protected] with "Formal correspondence" in the subject line, and we will route them to the right department.
Media and partnership enquiries
Affiliates, media outlets and game studios looking to work with us should email [email protected] with "Partnership" in the subject line. Include your portfolio, traffic figures or proposal, and our partnerships team will respond within three business days.
Frequently Asked Questions
Is Slotsmines Casino support available at night?
Yes. Live chat runs 24/7 and email is monitored daily, so you can reach us at 3am on a Sunday just as easily as midweek.
How fast do you answer emails?
We reply to every email within 24 hours, and most messages sent during Australian evening hours get an answer inside 6 hours.
Can I call support by phone?
We do not offer phone support. Live chat and email connect you to the same agents, and chat replies usually arrive within 2 to 5 minutes.
What should I attach when my deposit is missing?
Send the amount, the payment method, the approximate time of the transaction and a screenshot if you have one. A transaction reference speeds up tracing considerably.
How do I set deposit limits or self-exclude?
Ask in live chat and we will apply deposit or loss limits the same day. For self-exclusion, confirm your account email and the period you want, and we will lock the account immediately.