Your Privacy at Slotsmines Casino
This Privacy Policy explains what personal data we collect when you play at Slotsmines Casino, why we collect it, who we share it with, and the rights you hold over it. We operate under licence OGL/2023/174/0098 issued by the Curaçao Gaming Authority.
Data We Collect From You
We collect personal data directly from you when you register, deposit, play or contact our support team, and automatically as you use slotsmines-casino.com.
- Identity data: full name, date of birth, email address, phone number, residential address.
- Verification documents: government ID, proof of address, and proof of payment method supplied during KYC checks.
- Transaction data: deposits, withdrawals, bonuses claimed, wagering history, and payment method details.
- Technical data: IP address, device identifiers, browser type, operating system, and approximate location derived from your IP.
- Gameplay behaviour: games played, bets placed, wins and losses, session duration, and chat logs where applicable.
- Marketing preferences: whether you opted in to promotional emails or SMS, and how you interact with our messages.
How We Use Your Data
We use your personal data to open and run your account, meet our legal obligations and keep the platform safe. Specifically, we process data to:
Each use is tied to a legal basis, which we set out in the next section. We never sell your personal data.
- Create and maintain your player account.
- Carry out KYC verification before your first withdrawal, normally within 24 to 48 hours.
- Process deposits and withdrawals, including refunding failed transactions.
- Detect and prevent fraud, money laundering, bonus abuse and multi-accounting.
- Monitor play for responsible-gambling purposes and enforce self-exclusion requests.
- Send marketing messages where you have given consent.
- Comply with requests from regulators, courts and law-enforcement bodies.
Our Legal Bases
Contract
We process identity, account and transaction data to perform our contract with you. Without this data we cannot open an account, process your payments or pay out winnings. This basis covers the core operation of your account.
Legal obligation
AML and KYC rules require us to verify your identity and retain transaction records for at least five years. We also rely on legal obligation when responding to binding regulator or court requests. You cannot opt out of processing required by law.
Legitimate interest
Fraud prevention, security monitoring, aggregated analytics and dispute resolution rely on our legitimate interest in running a safe, lawful casino. We weigh this interest against your rights and keep the processing proportionate.
Consent
Marketing emails, SMS and non-essential cookies run on your consent. You may withdraw consent at any time via your account settings or the unsubscribe link, without affecting the lawfulness of earlier processing.
How Long We Keep It
We keep each category of data only as long as needed for the stated purpose. Regulatory retention periods override shorter internal limits.
| Data category | Retention period |
|---|---|
| Identity and account data | For the life of the account, then 5 years after closure |
| KYC documents | 5 years after account closure, per AML rules |
| Transaction and wagering records | Minimum 5 years from transaction date |
| Technical and device logs | Up to 12 months |
| Marketing preferences | Until you withdraw consent or ask us to delete them |
| Support communications | Up to 3 years |
Who We Share Data With
We share personal data only with parties who need it to deliver our services, and always under strict confidentiality terms. We never sell your data.
Categories of recipients include: payment processors handling your Visa, Mastercard, Skrill, MiFinity, Jeton or crypto transactions; KYC and AML screening providers; the Curaçao Gaming Authority and other regulators when lawfully required; analytics and hosting providers; and email delivery services for marketing you consented to. Some recipients are located outside Australia; where that happens we use contractual safeguards such as standard contractual clauses to protect your data.
Your Rights Over Your Data
You control your personal data. You may exercise any of the rights below free of charge by emailing [email protected], and we will respond within 30 days.
- Access: get a copy of the personal data we hold about you.
- Rectification: correct inaccurate or incomplete data.
- Erasure: ask us to delete data we no longer need to keep by law.
- Portability: receive your data in a structured, machine-readable format.
- Objection: object to processing based on legitimate interest.
- Withdraw consent: stop marketing and optional cookies at any time.
- Complain: raise a complaint with the relevant data protection authority.
Cookies and Tracking
We use strictly necessary cookies to keep you logged in and secure your session, plus optional analytics and marketing cookies that run only with your consent. A consent banner lets you accept or reject optional categories, and you can change your choices anytime. Full details, including the cookie list and how to block cookies in your browser, are on our dedicated Cookies Policy page.
How We Protect Your Data
All traffic to and from slotsmines-casino.com is encrypted with TLS. Personal data at rest is stored encrypted, and access is limited to staff who need it for their role, under individually logged credentials.
We run regular security reviews and monitor systems for suspicious activity. If a data breach occurs that is likely to affect your rights, we will notify you and the relevant authority without undue delay.
Contact Our Data Officer
Questions about this policy or how we handle your data? Email our data protection officer at [email protected] or write to Slotsmines N.V., the data controller for this site. We answer privacy requests within 30 days and may ask for ID to confirm you own the account before acting on a request. This policy was last updated in 2026.
Frequently Asked Questions
Do you share my data with third parties?
Only with service providers we need to run the casino, such as payment processors, KYC providers, regulators and analytics tools. We never sell your data.
How long do you keep my KYC documents?
Five years after your account closes, as required by anti-money-laundering rules. After that we delete them.
Can I stop marketing emails?
Yes. Withdraw consent at any time via account settings or the unsubscribe link in any message.
How do I request a copy of my data?
Email [email protected] requesting access. We verify your identity and respond within 30 days.