Our Commitment to Safer Play
Gambling at Slotsmines Casino should stay what it is meant to be: entertainment you pay for, with money you can afford to lose. We are a Curaçao-licensed operator (OGL/2023/174/0098) serving Australian players since 2023, and we treat player wellbeing as part of the product, not an afterthought. This page explains every tool available in your account, how self-exclusion works, and where to find free, confidential help if gambling stops being fun.
How We Protect You Proactively
What happens behind the scenes
We monitor play patterns on our platform for early indicators of harm, including sharp increases in deposit frequency, repeated failed deposits in a single session, and long sessions without breaks. When our systems flag these patterns, we contact you directly with information about your limits and the tools below. We never use this data to encourage more play.
Every real-money account at slotsmines-casino.com gets reality checks by default. You see a summary of your session duration and net result at intervals you choose, so decisions are made with facts, not momentum. Our 24/7 live chat team is trained to handle limit requests and self-exclusion without asking you to reconsider.
Know the Warning Signs
Check yourself honestly
If two or more of these describe you, treat it as a signal, not a character flaw. The tools below take about two minutes to activate, and the helplines at the bottom of this page are free.
- Chasing losses: returning straight after a losing session to win it back, or increasing bets to recover.
- Borrowing money, using credit cards or dipping into household funds to gamble.
- Hiding your play: deleting transaction records, gambling late at night, or lying about time spent on the site.
- Mood changes: irritability or anxiety when not gambling, or agitation after losses.
- Neglecting work, study, family or sleep to keep playing.
- Chasing the bonus instead of the game: depositing purely to trigger a promotion you cannot comfortably afford to wager.
- Believing a big win is due, despite results being independent of past spins.
- Failed attempts to cut down or stop on your own.
Tools You Can Activate Today
Seven controls in your account
Limit decreases apply immediately. Increases always take 24 hours to activate, because a sudden urge to raise a limit is exactly the moment a pause helps most. Any limit or break applies across every device, since your account is single and central, whether you log in from a phone or a laptop.
- Deposit limits: cap how much you can deposit per day, week or month, applied instantly when you lower them.
- Loss limits: stop play automatically once your net losses in a period reach a figure you set.
- Wagering limits: restrict total bets placed, regardless of whether you win or lose.
- Session timeouts: lock your account for a short break, from 24 hours to 7 days, with no permanent commitment.
- Reality checks: on-screen alerts showing session time and net result at intervals from 15 minutes to 2 hours.
- Cooling-off periods: suspend the account for a set window, typically 7 to 30 days, reversible only when the period ends.
- Self-exclusion: the strongest option, blocking access to your account for a fixed term or permanently.
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How Self Exclusion Works
Durations and what happens next
Your remaining balance stays yours. If funds are in your account when self-exclusion begins, we withdraw them to your verified payment method at your request, which you can make by emailing [email protected] from your registered address. Open bets already placed are settled normally and winnings are paid out with the rest of your balance.
During the exclusion window we cannot lift it early, even at your written request. We hold this line deliberately, because the urge to return often fades once the first few days pass. We also cross-check registration details so a self-excluded player cannot simply open a second account with us.
| Term | Reactivation |
|---|---|
| 24 hours to 7 days | Automatic at expiry; you simply log in again |
| 30 days | Automatic at expiry; we recommend setting a deposit limit before your first session back |
| 6 months | Automatic at expiry unless you email us to extend it |
| Permanent | No reactivation; a new account cannot be opened under the same details |
Keeping Minors Out
Age verification, enforced
You must be at least 18 years old to hold an account with us, full stop. Our KYC process requires a government-issued photo ID, proof of address and proof of payment method before your first withdrawal, and we run identity checks at registration, not only when money moves. Accounts with mismatched or suspicious documents are suspended until identity is confirmed.
No account should ever be shared with, or accessed by, someone under 18. If a minor could reach your device, use parental control software to lock gambling sites. Net Nanny and Qustodio both carry gambling-site filters, and most Australian internet providers offer free family filtering tools you can enable in minutes. Never leave a session logged in on a shared computer.
Free Help Across Australia
Confidential, independent services
Calling any of these numbers leaves no record with us. We will cooperate with a support service, counsellor or financial adviser you authorise, including providing your play and transaction history for that conversation.
- Gambling Help Online: 1800 858 858, available 24/7, gamblinghelponline.org.au, with live web chat and email counselling.
- Gambling Help Queensland (national referral hub): 1800 858 858 for phone counselling routed to your state service.
- Gamblers Anonymous Australia: peer-support meetings in every state and territory, gamblersanonymous.com.au.
- Lifeline: 13 11 14, lifeline.org.au, if gambling is affecting your mental health or you are in crisis.
Talk to Us Directly
Our responsible gaming contact
Email [email protected] with the subject line Responsible Gaming, or open live chat at any hour and ask for a responsible-gaming request. Both routes reach trained staff who can set or adjust any limit, start a self-exclusion, or send you a full statement of your deposits, bets and losses for any period.
We would rather hear from you early, while a deposit limit still does the job, than after the harm is done. No one on our team will ever try to talk you out of a limit, a break, or a self-exclusion. That is our promise, and it applies to every player at Slotsmines Casino.
Frequently Asked Questions
Can I lower my deposit limit straight away?
Yes. Decreases apply the moment you confirm them in My Account, Responsible Gaming. Only increases wait 24 hours.
I have money in my account and just started self-exclusion. What happens to it?
Your balance remains yours. Email [email protected] from your registered address and we withdraw it to your verified payment method. Open bets settle normally and winnings are paid out.
Can self-exclusion be lifted early?
No, we do not end a self-exclusion before its term expires, even on written request. Permanent exclusions are never reversed.
Do you tell anyone that I set limits or self-excluded?
No. Limits and exclusions are visible only to you and the compliance staff who enforce them. Nothing appears in marketing, and independent helplines like Gambling Help Online keep no record with us either.
How do I stop bonus emails while I take a break?
Self-exclusion and cooling-off periods remove you from all marketing automatically. For a lighter option, adjust communication preferences under My Account, or ask live chat to unsubscribe you.