Our Terms and Conditions

These Terms and Conditions govern your use of slotsmines.com and the Slotsmines Casino platform operated by Slotsmines N.V., licensed in Curaçao under licence OGL/2023/174/0098. We have written them in plain language, but they are a binding legal agreement between you and us. Please read them in full before you register, deposit or play.

When You Accept Our Terms

By ticking the acceptance box during registration, opening any game on our platform, or making a deposit, you confirm that you have read, understood and agreed to be bound by these Terms and Conditions in their entirety. Agreement takes effect from the moment your account is created and remains in force for as long as your account stays open.

If you do not accept any part of these terms, you must not register or play. Continuing to use our platform after we publish an updated version of the terms means you accept the amended version as set out in the final section of this page.

• You accept that these terms form a legally binding contract with Slotsmines N.V.
• You confirm that all information you supply to us is accurate and current.
• You acknowledge that our general bonus terms and any promotion-specific rules form part of this agreement.
• You accept that playing on our platform is for entertainment only and carries a risk of financial loss.

Who May Register and Play

You must be at least 18 years old, or the legal gambling age in your place of residence if that is higher, to open an account with us. We are entitled to request proof of age at any point and to suspend an account until satisfactory evidence is provided. Accounts opened by minors will be closed immediately and all winnings forfeited.

Our platform is not available to residents of the United States, the United Kingdom, the Netherlands, Belgium, France, Spain, Portugal, Russia, Ukraine, Lithuania, Latvia, Estonia, Israel, Iran or North Korea, or any other jurisdiction where online gambling is prohibited. One account per person, per household, per IP address and per payment method is permitted. Duplicate accounts will be closed and funds in them may be confiscated.

• You must provide your true legal name, date of birth, address and contact details.
• Before your first withdrawal we will verify your identity with a government-issued ID, proof of address and proof of payment method, usually within 24 to 48 hours.
• It is your responsibility to ensure that gambling is legal in your jurisdiction before you play.
• You must keep your login details secure and are responsible for all activity on your account.

Deposits, Withdrawals and Verification

Deposits can be made via PayID, Neosurf, CashtoCode, Visa, Mastercard, Skrill, MiFinity, Jeton, Bitcoin, Ethereum or Tether, with a minimum deposit of 30 AUD. Withdrawals are processed via Visa, Mastercard, bank transfer, Skrill, MiFinity, Jeton, Bitcoin, Ethereum or Tether, from a minimum of 30 AUD, and are normally completed within 0 to 24 hours of approval. Withdrawals are capped at 8,000 AUD per day and 32,000 AUD per month. We charge no fees of our own, though your payment provider may apply its own.

You may only withdraw using a method registered in your own name. Our verification checks under the Know Your Customer rules must be completed before the first withdrawal is released, and we may repeat checks at any time for security or regulatory reasons. An account left inactive for 12 consecutive months is treated as dormant; after this period we may apply an administration fee to the remaining balance and may close the account once the funds are returned to you.

• Funds in your account are held for the purpose of gaming and are not a savings facility.
• Winnings are paid only after all pending wagers and outstanding wagering obligations are settled.
• Requests to change withdrawal details are subject to re-verification.

How We Run Bonuses and Promotions

All bonuses, including our welcome package, Monday reloads, Wednesday free spins, weekend cashback, Drops & Wins tournaments and monthly slot races, are governed by these general bonus rules together with the specific rules published with each offer. Where a specific rule conflicts with a general rule, the specific rule applies.

A bonus is not free money, it is a wagering credit. Bonus funds must be wagered the stated number of times before any winnings derived from them can be withdrawn. Bets placed with bonus funds while a wagering requirement is active are limited to a maximum stake per round, and playing excluded or forbidden games with an active bonus may void the bonus and any winnings from it. Bonuses expire, in the case of the welcome package after 14 days, unless a different validity period is stated.

• Only one bonus may be active on an account at a time unless a promotion states otherwise.
• Bonus funds are consumed before real funds, and real-funds losses do not count towards wagering requirements.
• We may cancel, reclaim or refuse a bonus where we find duplicate accounts, low-risk wagering patterns or other misuse as described in the next section.
• Bets above the maximum allowed stake during an active bonus void the bonus and related winnings.

Conduct We Do Not Permit

Our platform must be used fairly and lawfully. Any attempt to gain an unfair advantage over us or other players is a breach of these terms and may result in account closure, forfeiture of balances and permanent exclusion from our platform.

We employ monitoring tools that flag irregular play patterns, linked accounts and transaction anomalies. We reserve the right to withhold withdrawals pending investigation and to report suspected criminal conduct to the relevant authorities. Withdrawals withheld while an investigation is underway are released only where no breach is established.

• Fraudulent deposit methods, chargebacks and disputed transactions.
• Multiple accounts held by the same person, household or coordinated group.
• Bonus abuse, including bet hedging, low-margin betting and structured play designed to extract bonus value.
• Collusion between players, chip dumping and any manipulation of multiplayer or live games.
• Use of bots, scripts, automated tools or software that interferes with the normal operation of games.
• Accessing our platform from a restricted country through a VPN, proxy or false location data.

Your Right to Set Limits

Gambling should stay a form of entertainment, not a way to make money or escape problems. Within your account settings you can set daily, weekly and monthly deposit limits, loss limits, session reminders and reality checks at any time, and you can lower them with immediate effect. Raising or removing a limit takes effect only after a cooling-off period.

You may self-exclude from our platform for a fixed period or permanently by contacting our support team, available 24 hours a day via live chat or at [email protected]. During self-exclusion we will close your account, return any withdrawable balance and take reasonable steps to prevent you from re-registering. We also train our staff to notice signs of gambling harm, and where we identify them we may contact you with information on support services or apply limits to your account. Free, confidential help is available in Australia through Gambling Help Online on 1800 858 858, and through Gamblers Anonymous.

Closing Your Account and Disputes

You may close your account at any time by contacting support. We will confirm closure in writing, settle any outstanding wagering requirements and return your withdrawable balance using a verified payment method in your name. Withdrawal of the balance does not apply to amounts locked by an active bonus, which are forfeited when the account is closed at your request.

If you have a complaint about our service, contact support first and we will attempt to resolve it promptly; most matters are settled at this stage. If you are not satisfied with the outcome, you may escalate the complaint to our management, and we will respond within a reasonable period. These terms and any dispute arising from them are governed by the laws applicable to Slotsmines N.V. under its Curaçao licence, and unresolved disputes are subject to that jurisdiction. Nothing in this clause limits any right you may have under Australian consumer law.

• Account closure at your request takes effect once your balance is returned.
• We may close an account ourselves where these terms are breached, where verification fails, or where we are legally required to do so.
• Complaints should include your account details and a clear description of the issue.

How We Update These Terms

We may amend these Terms and Conditions at any time to reflect changes in our services, applicable law or regulatory requirements. The current version, dated with the effective date, is always published on this page, and material changes affecting your rights will also be notified to you by email or by a notice shown on the platform before the change takes effect.

Your continued use of our platform after a change takes effect constitutes acceptance of the updated terms. If you disagree with an amendment, your remedy is to close your account as described above before the effective date. We encourage you to review this page from time to time, and the version you accepted at registration is available from support on request.

Frequently Asked Questions

How old do I have to be to play at Slotsmines Casino?

You must be at least 18 years old, or older if the legal gambling age in your place of residence is higher. We verify age through KYC checks before your first withdrawal and may suspend play at any time if proof of age is not provided.

When does agreeing to these terms take effect?

Agreement takes effect as soon as you tick the acceptance box at registration, open a game or make a deposit. You do not need to sign anything separately, and the terms stay binding for as long as your account remains open.

Can I withdraw my full balance if I close my account?

You can withdraw your real-money balance at any time by requesting closure through support. Bonus funds tied to an active wagering requirement are forfeited when the account is closed at your request.

How do I self-exclude from the platform?

Contact our support team via live chat or email at [email protected] and request a fixed-period or permanent self-exclusion. We will close your account, return your withdrawable balance and take reasonable steps to prevent re-registration.

Will you tell me when the terms change?

The current version is always published on this page with its effective date. Material changes affecting your rights are also notified by email or a platform notice before they take effect, and continued use after that point means you accept the update.